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25% OFF
RAQUEL WELCH • ESTETICA DESIGNS • BELLE TRESS
| offer runs 13-31 December 2024 | CODE: 25BTEDRWDEC24 |
**************************************************************************************************************
ALSO Take another 5% off CLEARANCE from 13-31 Dec 24 code: SAVEMOREDEC24
25% OFF
RAQUEL WELCH • ESTETICA DESIGNS • BELLE TRESS
| offer runs 13-31 December 2024 | CODE: 25BTEDRWDEC24 |
**************************************************************************************************************
ALSO Take another 5% off CLEARANCE from 13-31 Dec 24 code: SAVEMOREDEC24
SPECIAL OFFERS CLEARANCE & OVERSTOCK FAQ's SIZE CHART COLOUR GUIDE

Complaints

Complaint Process

 

We hope that you are happy with our service, but if you wish to make a complaint, this is the process.

 

  • If you feel there is a problem with your item, please contact us as soon as possible by emailing us on info@mimowigs.com with your order number. 

 

  • Please explain what the problem is, and what you hope can be done to resolve the issue, so that we can advise on next steps.

 

  • Please supply evidence for your complaint. Any relevant photographs / descriptions of the problem.

 

  • It is important that if you feel there is a manufacture flaw that you do not attempt to fix this yourself by altering your product,but contact us first.
  • We may ask for more information to help understand and resolve the problem. 
  • We can tell you exactly what we need to make sure we can process it as quickly as possible.
  • We will aim to give timescales (when possible). Please be aware that when we must liaise with manufacturers, there can be a delay before we get back in touch with you regarding further steps required.

 

  • Please note that some issues can take six to eight weeks - depending on complaint. This is to give us enough time to assess the situation and the evidence. This helps us find an appropriate resolution.

During this time, we may contact you for more information. You can also contact us to see where your complaint is. 

We might reach a decision on your complaint at any time prior to the eight weeks. If we do, we will send you our findings and where relevant, a final solution / offer.

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Complaint Process

 

We hope that you are happy with our service, but if you wish to make a complaint, this is the process.

 

  • If you feel there is a problem with your item, please contact us as soon as possible by emailing us on info@mimowigs.com with your order number. 

 

  • Please explain what the problem is, and what you hope can be done to resolve the issue, so that we can advise on next steps.

 

  • Please supply evidence for your complaint. Any relevant photographs / descriptions of the problem.

 

  • It is important that if you feel there is a manufacture flaw that you do not attempt to fix this yourself by altering your product,but contact us first.
  • We may ask for more information to help understand and resolve the problem. 
  • We can tell you exactly what we need to make sure we can process it as quickly as possible.
  • We will aim to give timescales (when possible). Please be aware that when we must liaise with manufacturers, there can be a delay before we get back in touch with you regarding further steps required.

 

  • Please note that some issues can take six to eight weeks - depending on complaint. This is to give us enough time to assess the situation and the evidence. This helps us find an appropriate resolution.

During this time, we may contact you for more information. You can also contact us to see where your complaint is. 

We might reach a decision on your complaint at any time prior to the eight weeks. If we do, we will send you our findings and where relevant, a final solution / offer.

PRODUCT GUIDES

HAIR CARE:

SIZE GUIDES:

POLICIES

POLICIES:

• PRICEMATCH

• Privacy Policy  

• Returns / Refunds 

• Shipping

• Terms Of Service 

• VAT Relief / Zero Rate VAT Declaration

PLEASE NOTE:

  • If a cap description does not state that there is a monofilament top to the wig - this means that the wig will have permatease on the top area. Permatease is a lot of short hair added to create volume. This is not a defect, and can look almost like multiple little short spikey hair. This is the reason that the wigs are cheaper.... they are not hand made on top but machine made.
  • If you want a NATURAL TOP / parting appearance please order a wig with a monofilament top or parting. We can always advise BEFORE purchase. Unless otherwise stated, it is to be expected that any cap that is not a monofilament top will have permatease.
  • Please also note that there may me slight variation in colour with hand made wigs, and that on occasion colour plavcement may be slightly variable.
  • Colour swatches shown are provided by manufacturers. However, please note that they can appear differently on CPU / computer / phone screens dependent on lighting. If you need advice before purchase, you can Contact Us Here